News

Home » News » Town » Council services more accessible thanks to digital advances
 

Council services more accessible thanks to digital advances

Residents are now able to access Thurrock Council services more quickly and easily than ever before thanks to its latest customer services improvements.



Cllr Gary Collins, portfolio holder for central services, praised the developments during his annual report at full council tonight.

Big improvements have been made to online services as part of the council's Digital and Customer Services strategies, while the customer area at the Civic Offices in Grays has also been refurbished, with a number of new self-service tablets installed.

More than 71,000 people are now registered with My Account, with 43% of households managing their council tax online and 52% of benefit claimants managing their benefits online.

Cllr Collins said: "We are committed to making our services as accessible as possible for residents, while continuing to support the most vulnerable. By providing improved digital solutions and encouraging online self-service, we are now enabling people to access our services more quickly and easily than ever before.

"Whether it be managing your council tax, applying for your child's school place or reporting environmental issues, residents can now do it all online – sign-up for My Account today at thurrock.gov.uk/getmyaccount"

Cllr Collins' full report, which also highlights the council's success in reducing agency staff spend by more than £600,000 in 2017/18, is available to download from Item 11 of the Agenda for Council, Wednesday 25 July.



  |  
Source: https://www.thurrock.gov.uk/news/committees-meetings-and-minutes/council-services-more-accessible-thanks-to-digital-advances


See also: