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Resident Liaison Officer


21255.00 - 26910.00 GBP per year, 21255 - 26910


Grays, Essex, Essex, RM17 6SL


Permanent Full time

Posted by

Vacancy Filler

Date Posted

10 Jan




Do you enjoy working out on site? Do you have the skills to effectively liaise with residents?

This is not the average desk job……An excellent opportunity has become available within the Transforming Homes Team. We are now recruiting for a full time, permanent position of Resident Liaison Officer.

Our customers are at the heart of everything we do and as our Resident Liaison Officer, you’ll ensure our residents are regularly engaged with and consulted on works to be carried out to their properties and that it meets their satisfaction and our specification.

You’ll work closely with colleagues and contractors to ensure seamless and prompt delivery of building work. In addition, you’ll set up and attend public meetings with residents, contractors and other colleagues to present investment proposals and maximise resident engagement. You’ll also act on behalf of residents, to ensure concerns, complaints and enquiries raised are effectively investigated and addressed, with outcomes communicated to those all involved.

To be considered for this role, you’ll have experience of working in a front line customer focused and high volume area with a good understanding of housing management issues and building/refurbishment projects.

Please be aware that Thurrock Council are undertaking a pay review which will affect the grading of this vacancy – full details will be provided at conditional offer stage to the preferred candidate

Our vision – An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future.

Thurrock is an exciting place to live and work. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have retail and leisure that is among the best, with the magnificent intu Lakeside, and breath-taking countryside all around. There is over 1,000 acres of land ready for commercial development and there are likely to be 30,000 new homes built with transport links that can get you into London and other parts of the UK quickly and easily.

We are an area of massive growth; £6bn has already been invested by the private sector in Thurrock. We have seen 7,000 new jobs created, with a further 30,000 anticipated in the next 20 years, and 1,170 new businesses in the borough, with leading centres in ports and logistics, retail and creative industries.

Thurrock Council is an Investors in People (IIP) Gold accredited organisation and committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

How to Apply

Please apply online by clicking Apply. Please note, we do not accept CVs. If you have any difficulties in submitting an application form please email

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