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Voids Officer


23790.00 - 28363.00 GBP per year, 23790 - 28363


Grays, Essex, Essex, RM17 6SL


Permanent Full time

Posted by

Vacancy Filler

Date Posted

14 Mar




Intelligence and forward thinking is key to driving service and process improvements within the Housing directorate voids team.

As a Voids Officer you will have an opportunity to help shape the future of Thurrock’s Voids service as we continually strive to improve our service. You will be part of a voids team consisting of another 2 void officers and will directly report into the Voids team Leader you will be expected to manage all the day to day operations of the Councils voids within your allocated geographical area and keep up to date records on the Void Tracker which monitors the team’s performance which feeds into the operational performance reports which are used across the directorate. You will also be expected to continually build and develop good working relationships with Service providers and other Thurrock departments working in partnership with Estate Management and Lettings departments to ensure High quality voids and turnaround KPI’s are met.

An operational understanding of voids processes and repairs experience would be preferred for this post however is not essential as other transferable skills may be suitable. You will be required to respond to concerns and Stage 1 and 2 complaints in relation to Voids.

To be considered for this role you must be highly motivated individual who is committed and determined to continually improve service and adapt to any changes in processes, a good us of all Microsoft Applications, particularly Microsoft Word / Excel. You will be expected to have experience in dealing with complaints

Please be aware that Thurrock Council are undertaking a pay review which will affect the grading of this vacancy – full details will be provided at conditional offer stage to the preferred candidate

Our vision – An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future.

Thurrock is an exciting place to live and work. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have retail and leisure that is among the best, with the magnificent intu Lakeside, and breath-taking countryside all around. There is over 1,000 acres of land ready for commercial development and there are likely to be 30,000 new homes built with transport links that can get you into London and other parts of the UK quickly and easily.

We are an area of massive growth; £6bn has already been invested by the private sector in Thurrock. We have seen 7,000 new jobs created, with a further 30,000 anticipated in the next 20 years, and 1,170 new businesses in the borough, with leading centres in ports and logistics, retail and creative industries.

Thurrock Council is an Investors in People (IIP) Gold accredited organisation and committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

How to Apply

Please apply online by clicking Apply. Please note, we do not accept CVs. If you have any difficulties in submitting an application form please email

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